Student Learner Services

National American University desires to foster a supportive institutional climate and minimize the effects of conditions or situations that might reduce student achievement.

Student learner services at NAU are provided through personnel, programs, practices, and procedures offered to support a student’s doctoral program experience.

Student Welfare

NAU enjoys and encourages the interaction of students, not only with each other, but with the members of the faculty and professional staff. The university promotes student and staff involvement in university and community affairs.


NAU’s Ed.D. CCLP includes participating in a cohort as part of the program experience. The cohorts, comprised of a group of doctoral students from a particular region, are designed to engage students in fostering a doctoral culture, developing team interaction, and supporting each other as practitioner-scholars during the program. Cohort members are urged to foster ties with one another as well as with other CCLP cohorts to enhance networking and long-term connections with colleagues in the field.

Academic Advising and Navigating

CCLP doctoral students have access to local cohort coordinators who serve as academic coaches and work with professors to guide students on their academic journey. Cohort coordinators are in place to assist students with questions about navigating NAU and the doctoral program, serving as a liaison between the cohort and the RGC. Coordinators can assist students with identifying local and NAU-specific resources and are available to help cohort members form questions and develop proposals for dissertations and other academic inquiries.

Cohort coordinators can be reached through email or NAU’s student portal once students have been admitted to the CCLP. The dean of graduate students and academic support is also on board to answer questions about the CCLP, guide students through NAU’s student learner services, and assist with academic advising. The dean is located at the RGC and may be contacted by email at or by calling (512) 813-2300.

Harassment and Non-discriminatory Policy

  1. Purpose of Policy
    1. National American University (NAU) employees and students should be able to work and learn in an environment free from discrimination and harassment. The mission of NAU is best accomplished in an atmosphere of professionalism, which in turn is supported by mutual respect and trust. NAU expects all employees and students to work toward this goal.
    2. Discrimination and harassment based on a person’s race, color, creed, religion, national origin, sex, sexual orientation, disability, age, genetic information, gender identity, or any other protected class status is strictly prohibited by NAU.
  2. Scope of Policy
    1. This policy prohibits any form of harassment by an individual, including university managers and supervisors, employees, co-workers and third parties such as students, consultants, contractors or vendors who deal with university employees or students.
  3. Definitions of Sexual and Other Forms of Harassment and Discrimination
    1. Discrimination consists of unequal treatment in the workplace or academic setting or in the terms and conditions of a person’s employment or academic standing, when the treatment is based on a person’s race, color, creed, religion, national origin, sex, sexual orientation, disability, age, genetic information, gender identity, or other protected class status.
    2. Harassment consists of unwelcome conduct based on a person’s race, color, creed, religion, national origin, sex, sexual orientation, disability, age, genetic information, gender identity, or other protected class status when submission to such conduct:
      1. Is a condition of employment, continued employment, admission to the university, continued enrollment, or academic achievement; or
      2. Is a basis for an employment decision affecting an employee's job or a student's ability to obtain an education; or
      3. Interferes with an employee's job or a student's academic performance; or
      4. Creates an intimidating, hostile, or offensive work or academic environment.
    3. NAU prohibits such harassment in any form, including verbal, physical, and visual harassment.
    4. Some examples of conduct that could be considered harassment include the following types of action when they are taken based on protected class status:
      1. Abusive, intimidating, insulting or degrading remarks;
      2. Displaying in the workplace or academic setting, objects, cartoons, pictures, or stories which may be perceived as offensive or demeaning; or
      3. Threats, demands or suggestions that an employee’s work status or a student's academic status, advancement or other terms and conditions of employment or academic achievement are contingent upon the employee’s toleration of or acquiescence to unwelcome harassment.
    5. One form of prohibited harassment is sexual harassment. Sexual harassment includes unwelcome sexual advances, requests for sexual favors, sexually motivated physical contact or other verbal or physical conduct or communication of a sexual nature when submission to such conduct:
      1. Is a condition of employment, continued employment, admission to the university, continued enrollment, or academic achievement; or
      2. Is a basis for an employment decision affecting an employee's job or a student's ability to obtain an education; or
      3. Interferes with an employee's job or student's academic performance; or
      4. Creates an intimidating, hostile, or offensive work or academic environment.
    6. NAU prohibits sexual harassment in any form, including verbal, physical, and visual harassment. For more information, please refer to the university's Sexual Misconduct policy.
  4. Reporting Harassment
    1. If at any time a student feels he/she has experienced sexual or other forms of harassment, discrimination, or violence, the student should immediately contact: Karen Hoffman, Title IX and Student Services Coordinator, Office of Student Concerns, 5301 Mount Rushmore Rd., Rapid City, SD 57701, 605-394-4805,

      If at any time an employee feels that he/she has experienced sexual and other forms of harassment, discrimination, or violence, the employee should immediately contact: Human Resources, 5301 Mount Rushmore Rd., Rapid City, SD 57701, 605-721-5312,

    2. NAU wants to resolve any such problems, but it can do so only if it is aware of those problems. NAU encourages any individual who believes he/she is being discriminated against or harassed to report any and all incidents of perceived discrimination or harassment.
    3. NAU will investigate discrimination and harassment complaints and take other appropriate action. Every effort will be made to ensure the confidentiality of complaints, and the results of investigation, to the extent possible. Any person who is found to have committed prohibited discrimination or harassment will be subject to appropriate corrective action, which may include discipline up to and including termination or, in the case of a student, permanent suspension.
  5. Confidentiality

    Every effort will be made to ensure the confidentiality of complaints, and the results of investigation, to the extent possible.

  6. No Retaliation
    1. Retaliation against any individual for making a complaint under this policy, for opposing harassment or discrimination, or for participating in an investigation of any claim regarding harassment or discrimination or inappropriate behavior is strictly prohibited.
    2. Any person who engages in retaliatory conduct or reprisals in response to a claim of harassment or discrimination will be subject to appropriate corrective action, which may include discipline up to and including termination of employment or permanent suspension of a student. If an employee or student feels that he/she has experienced such retaliation, the individual should immediately report any such retaliation to the system director of human resources or campus executive officer.
    3. A person who files a false or malicious complaint of discrimination or harassment may be the subject of appropriate disciplinary action.
  7. Employee and Student Responsibilities
    1. Everyone is responsible for maintaining a working and learning environment free of harassment and discrimination.
    2. All employees are required to complete the interactive educational training program for preventing unlawful harassment, discrimination, and retaliation located on the human resources page of MyNAU. All students and employees will also be provided with Title IX, VAWA training.
    3. It is the responsibility of ALL employees and students to:
      1. Read and abide by this policy. Employees with questions may contact the system director for human resources. Students with questions may contact the campus director or the Title IX Coordinator.
      2. Refrain from engaging in acts of harassment or discrimination or acts that can be construed as harassment or discrimination.
      3. Immediately report any acts of discrimination or harassment or acts that can be construed as such.
      4. Cooperate with any investigation regarding discrimination, harassment, or inappropriate conduct.
      5. Maintain the confidentiality of any complaint or information received or provided in the course of an investigation, only disclosing information to those NAU personnel or representatives with a need to know about the complaint or information. Refrain from speculation and from drawing conclusions or gossiping about the subject matter or individuals involved in claims of harassment or discrimination, or involved in the investigation of such claims.
      6. Refrain from taking any adverse or retaliatory action against any individual who has made a claim of harassment, opposed harassment, or participated in the investigation of any claim regarding harassment or inappropriate behavior.

Title IX: Sex Discrimination and Sexual Misconduct

Sexual Assault Reporting

If a student has been sexually assaulted, the student should immediately call 911 or local law enforcement. In addition, the student should promptly report the incident to the Title IX coordinator and the campus executive officer.

Sexual Harassment and Discrimination Reporting

Students who have experienced sexual harassment or discrimination should immediately contact the campus executive officer and the Title IX coordinator in accordance with the university’s Sexual Misconduct and Harassment and Non-discrimination Policies.

Karen Hoffman

Title IX and Student Services Coordinator

5301 Mount Rushmore Rd.

Rapid City, SD 57701

605-394-4805 (Office)

National American University’s Sexual Misconduct Policy

External Resources

Sexual Assault Hotlines

National Sexual Assault Hotline

Department of Defense Safe Helpline (Military Students)

Counseling Services

Student Assistance Counseling Program

Local Resources*

*Additional resources may be available in your local community. Please contact your campus executive officer or the Title IX coordinator for additional resources.

External Complaint Filing

Office of Civil Rights

Orientation and Tutorials

The CCLP orientation introduces students to the CCLP program, support services, and Canvas, the software program used by NAU to distribute its doctoral blended and online courses. The orientation helps students become familiar with doctoral program expectations and processes. Students may contact the vice president and dean of graduate faculty to gain access to an online tutorial for Canvas.  The dean is located at the RGC, and may be contacted by email at or by calling (512) 813-2300.

Tutoring Services

Tutoring services for selected courses are available for students taking online and blended courses. The SmarThinking tutoring service is available in Canvas for each course. To request additional tutoring services (e.g., use of APA, improve research and writing skills) students should contact their cohort coordinator.

Online Library

The online library ( is designed to assist and support doctoral students, faculty, and staff. The online library includes the NAU catalog, e-books, tutorials (, and a myriad of electronic searchable databases. The Community College Virtual Library ( is the gateway to accessing the library’s education collection and includes access to ProQuest’s Dissertation and Theses Full Text, Cabell’s Directory of Publishing Opportunities, ProQuest’s Education Journals database, ERIC, and other robust offerings from vendors like Ebsco and Ebrary.

In addition to electronically-available resources, the RGC library has hard copy academic support materials available including books, journals, magazines, newspapers and other publications that support academic programs. These items can be borrowed by contacting Sarah Stohr, the graduate support librarian, at Interlibrary loan services are also available for students needing access to items not in electronic or physical collections.

In addition, the online library offers student support seven days a week via an Ask-A-Librarian service. Doctoral students are also encouraged to set up research consultation appointments with the librarian to familiarize themselves with available library resources. Please see for office hour and contact information.

Technical Support

NAU’s goal in providing learning management systems, internet services, and technical support to students, faculty, and staff is to promote educational excellence by facilitating resource sharing, innovation, and communication.

NAU’s e-mail and Internet resources are provided for the sole use of NAU students, faculty, staff, and administration. E-mail and Internet records are subject to all existing laws (federal, state and local) as well as the university policies and procedures.

Students are encouraged to contact the vice president and dean of graduate faculty, for questions about Canvas, the doctoral program learning management system.

Students experiencing technical problems may access NAU’s OneStop website (, launching fall, 2017) 24/7 for aid with a variety of issues and information of interest. They are also encouraged to contact UServices at (800) 548-0602 or email for technical assistance 7-days per week when classes are in session. If additional support is needed, students are asked to contact their cohort coordinator.

IT Support Hours

Monday thru Thursday - 7:00 am to 7:00 pm (MST)

Friday - 7:00 am to 5:00 pm (MST)
Saturday - 8:00 am to noon (MST)

Sunday - 4:00 pm to 8:00 pm (MST)

Financial Aid and Scholarships

NAU provides financial aid in the form of scholarships and low-interest loan programs through federal, state, and local sources. See the Financial Aid and Scholarship section for a detailed description of the supports available.

Health and Accident Insurance

NAU students may apply for individual health and accident insurance. The financial impact of illness or an accident on educational opportunities may be reduced by electing this optional coverage. Information regarding this option may be obtained from the student portal.

Right to Privacy - FERPA

The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) affords eligible students certain rights with respect to their education records.  (An “eligible student” under FERPA is a student who is 18 years of age or older or who attends a postsecondary institution.)  These rights include: 

  1. The right to inspect and review the student's education records within 45 days after the day the school receives a request for access.  A student should submit to the registrar or other appropriate official, a written request that identifies the records the student wishes to inspect.  The school official will make arrangements for access and notify the student of the time and place where the records may be inspected.  If the records are not maintained by the school official to whom the request was submitted, that official shall advise the student of the correct official to whom the request should be addressed. 

  2. The right to request the amendment of the student’s education records that the student believes is inaccurate, misleading, or otherwise in violation of the student’s privacy rights under FERPA. 

A student who wishes to ask the school to amend a record should write the school official responsible for the record, clearly identify the part of the record the student wants changed, and specify why it should be changed. 

If the school decides not to amend the record as requested, the school will notify the student in writing of the decision and the student’s right to a hearing re­garding the request for amendment.  Additional information regarding the hearing procedures will be provided to the student when notified of the right to a hearing. 

  1. The right to provide written consent before the school discloses personally identifiable information (PII) from the student's education records, except to the extent that FERPA authorizes disclosure without con­sent.  

The school may disclose education records without a student’s prior written consent under the FERPA exception for disclosure to school officials with legitimate educational interests.  A school official is a person employed by the school in an administrative, supervisory, academic, research, or support staff position (including law en­forcement unit personnel and health staff); a person serving on the governing board; or a student serving on an official committee, such as a disciplinary or grievance com­mittee.  A school official also may include a volunteer or contractor outside of the school who performs an institutional service of function for which the school would otherwise use its own employees and who is under the direct control of the school with respect to the use and maintenance of PII from education records, such as an attorney, auditor, or collection agent or a student volunteering to assist another school official in performing his or her tasks.  A school official has a legitimate educational interest if the official needs to review an educa­tion record in order to fulfill his or her professional responsibilities for the school. 

Upon request, the school may disclose education records without a student’s prior written consent to offi­cials of another school in which a student seeks or intends to enroll. 

  1. The right to file a complaint with the U.S. Department of Education concerning alleged failures by the school to comply with the requirements of FERPA.  The name and address of the Office that administers FERPA is:

Family Policy Compliance Office 

U.S. Department of Education 

400 Maryland Avenue, SW 

Washington, DC  20202 

At its discretion, the school may disclose without the student’s prior written consent the following directory information: student’s name, local and permanent addresses, local and permanent telephone numbers, e-mail address, photograph, date and place of birth, major field of study, class level, enrollment status (e.g., undergraduate or graduate, full-time or part-time), dates of attendance, participation in officially recognized activities, degrees, honors, and awards received, and most recent educational agency or institution attended. 

A student may withhold directory information by notifying the office of the registrar or the campus administrative office in writing no later than the 15th day after the first day of the term in which the student is enrolled. Requests for nondisclosure will be honored by the university until removed by the student. 

FERPA permits the disclosure of PII from students’ education records, without consent of the student, if the disclosure meets certain conditions found in §99.31 of the FERPA regulations.  Except for disclosures to school officials, disclosures related to some judicial orders or lawfully issued subpoenas, disclosures of directory information, and disclosures to the student, §99.32 of FERPA regulations requires the institution to record the disclosure.  Eligible students have a right to inspect and review the record of disclosures.  A postsecondary institution may disclose PII from the education records without obtaining prior written consent of the student –

  • To other school officials, including teachers, within the school whom the school has determined to have legitimate educational interests.  This includes contractors, consultants, volunteers, or other parties to whom the school has outsourced institutional services or functions, provided that the conditions listed in 34 CFR §99.31(a)(1)(i)(B)(1) - (a)(1)(i)(B)(2) are met. (34 CFR §99.31(a)(1)) 

  • To officials of another school where the student seeks or intends to enroll, or where the student is already enrolled if the disclosure is for purposes related to the student’s enrollment or transfer, subject to the requirements of 34 CFR §99.34.  (34 CFR §99.31(a)(2))  

  • To authorized representatives of the U. S. Comptroller General, the U. S. Attorney General, the U.S. Secretary of Education, or State and local educational authorities, such as a State postsecondary authority that is responsible for supervising the university’s State-supported education programs.  Disclosures under this provision may be made, subject to the requirements of §99.35, in connection with an audit or evaluation of Federal- or State-supported education programs, or for the enforcement of or compliance with Federal legal requirements that relate to those programs.  These entities may make further disclosures of PII to outside entities that are designated by them as their authorized representatives to conduct any audit, evaluation, or enforcement or compliance activity on their behalf.  (34 CFR §§99.31(a)(3) and 99.35) 

  • In connection with financial aid for which the student has applied or which the student has received, if the information is necessary to determine eligibility for the aid, determine the amount of the aid, determine the conditions of the aid, or enforce the terms and conditions of the aid.  (34 CFR §99.31(a)(4)) 

  • To organizations conducting studies for, or on behalf of, the school, in order to:  (a) develop, validate, or administer predictive tests; (b) administer student aid programs; or (c) improve instruction.  (34 CFR §99.31(a)(6)) 

  • To accrediting organizations to carry out their accrediting functions.  (34 CFR §99.31(a)(7)) 

  • To parents of an eligible student if the student is a dependent for IRS tax purposes.  (34 CFR §99.31(a)(8)) 

  • To comply with a judicial order or lawfully issued subpoena.  (34 CFR §99.31(a)(9)) 

  • To appropriate officials in connection with a health or safety emergency, subject to §99.36.  (34 CFR §99.31(a)(10)) Information the school has designated as “directory information” under §99.37.  (34 CFR §99.31(a)(11)) 

  • To a victim of an alleged perpetrator of a crime of violence or a non-forcible sex offense, subject to the requirements of §99.39.  The disclosure may only include the final results of the disciplinary proceeding with respect to that alleged crime or offense, regardless of the finding.  (34 CFR §99.31(a)(13)) 

  • To the general public, the final results of a disciplinary proceeding, subject to the requirements of §99.39, if the school determines the student is an alleged perpetrator of a crime of violence or non-forcible sex offense and the student has committed a violation of the school’s rules or policies with respect to the allegation made against him or her. (34 CFR §99.31(a)(14)) 

  • To parents of a student regarding the student’s violation of any Federal, State, or local law, or of any rule or policy of the school, governing the use or possession of alcohol or a controlled substance if the school determines the student committed a disciplinary violation and the student is under the age of 21. (34 CFR §99.31(a)(15))


Graduates of NAU’s CCLP become members of an extended learning community of community and technical college leaders. In addition, graduates of the university become members of the National American University Alumni Network.

The university maintains communication with graduates by way of National News, a quarterly print newsletter; The Maverick Way Bulletin, sent weekly by email; through social media; and through NAU Connect (, a free online networking platform that connects alumni with one another and the university. The NAU Alumni office seeks regular input from recent graduates, obtained through biennial surveys, which helps the university evaluate its programs and personnel as well as other periodic program, initiative and needs assessment surveys.

Referral of prospective students to the university by alumni is welcomed by contacting the dean of graduate students and academic support, by email at or, by calling (512) 813-2300.

Alumni of NAU are also encouraged to assist the university with the placement responsibility by sharing information regarding employment opportunities. Job search assistance on a long-term basis is available by contacting NAU’s career services department, the alumni office, or through NAU Connect.

Alumni may activate involvement, and begin to receive the National News quarterly newsletter, on the NAU website at To receive the weekly Maverick Way Bulletin, sign up at Alumni can also share updated contact information, ask questions or share successes directly with the alumni office at  Please keep the CCLP and the alumni offices informed of name, employment and directory data changes through the university website and alumni link.