Student Learner Services - EdD in Community College Leadership

National American University desires to foster a supportive institutional climate and minimize the effects of conditions or situations that might reduce student achievement.

Student learner services at NAU are provided through personnel, programs, practices, and procedures offered to support a student’s doctoral program experience.

Student Welfare

NAU enjoys and encourages the interaction of students, not only with each other, but with the members of the faculty and professional staff. The university promotes student and staff involvement in university and community affairs.

Academic Advising and Navigating

CCLP doctoral students have access to local cohort coordinators who serve as academic coaches and work with professors to guide students on their academic journey. Cohort coordinators are in place to assist students with questions about navigating NAU and the doctoral program. Coordinators can assist students with identifying local and NAU-specific resources and are available to help cohort members form questions and develop proposals for dissertations and other academic inquiries.

Cohort coordinators can be reached through email or NAU’s student portal once students have been admitted to the CCLP. The vice president and dean is also on board to answer questions about the CCLP, guide students through NAU’s student learner services, and assist with academic advising. The vice president and dean may be contacted by email at

Orientation and Tutorials

The CCLP orientation introduces students to the CCLP program, support services, and Canvas, the software program used by NAU to distribute its doctoral blended and online courses. The orientation helps students become familiar with doctoral program expectations and processes. Students may contact the vice president and dean to gain access to an online tutorial for Canvas via email at

Tutoring Services

Tutoring services for selected courses are available for students taking online and blended courses. The SmarThinking tutoring service is available in Canvas for each course. To request additional tutoring services (e.g., use of APA, improve research and writing skills) students should contact their cohort coordinator.

Online Library

The online library ( is designed to assist and support doctoral students, faculty, and staff. The online library includes the NAU catalog, e-books, tutorials (, and a myriad of electronic searchable databases. The Community College Virtual Library ( is the gateway to accessing the library’s education collection and includes access to ProQuest’s Dissertation and Theses Full Text, Cabell’s Directory of Publishing Opportunities, ProQuest’s Education Journals database, ERIC, and other robust offerings from vendors like Ebsco and Ebrary.

In addition, the online library offers student support seven days a week via an Ask-A-Librarian service. Doctoral students are also encouraged to set up research consultation appointments with the librarian to familiarize themselves with available library resources. Please see for office hour and contact information.

Technical Support

NAU’s goal in providing learning management systems, internet services, and technical support to students, faculty, and staff is to promote educational excellence by facilitating resource sharing, innovation, and communication.

NAU’s e-mail and Internet resources are provided for the sole use of NAU students, faculty, staff, and administration. E-mail and Internet records are subject to all existing laws (federal, state and local) as well as the university policies and procedures.

Students are encouraged to contact the vice president and dean for questions about Canvas, the doctoral program learning management system.

Students experiencing technical problems may access NAU’s OneStop website (, launching fall, 2017) 24/7 for aid with a variety of issues and information of interest. They are also encouraged to contact UServices at (800) 548-0602 or email for technical assistance 7-days per week when classes are in session. If additional support is needed, students are asked to contact their cohort coordinator.

IT Support Hours

Monday thru Thursday - 7:00 am to 7:00 pm (MST)

Friday - 7:00 am to 5:00 pm (MST)
Saturday - 8:00 am to noon (MST)

Sunday - 4:00 pm to 8:00 pm (MST)


Graduates of NAU's CCLP become members of an extended learning community of community and technical college leaders. In addition, graduates of the university become members of the National American University Alumni Network.

The university maintains communication with graduates by way of National News, a quarterly print newsletter; The Maverick Way Bulletin, sent weekly by email; through social media; and through NAU Connect (, a free online networking platform that connects alumni with one another and the university. The NAU Alumni office seeks regular input from recent graduates, obtained through biennial surveys, which helps the university evaluate its programs and personnel as well as other periodic program, initiative and needs assessment surveys.

Referral of prospective students to the university by alumni is welcomed by contacting the vice president and dean by email at

Alumni of NAU are also encouraged to assist the university with the placement responsibility by sharing information regarding employment opportunities. Job search assistance on a long-term basis is available by contacting NAU’s career services department, the alumni office, or through NAU Connect.

Alumni may activate involvement, and begin to receive the National News quarterly newsletter, on the NAU website at To receive the weekly Maverick Way Bulletin, sign up at Alumni can also share updated contact information, ask questions or share successes directly with the alumni office at Please keep the CCLP and the alumni offices informed of name, employment and directory data changes through the university website and alumni link.