Student Concerns

National American University is committed to promptly addressing student concerns. No adverse action will be taken against a student for submitting a concern or complaint. 

  1. If a student has a concern or complaint, the student should first seek resolution by communicating with a student services advisor.

  2. In the event the matter is not resolved after communicating with a student services advisor, the student is encouraged to contact the executive director of student success, who will address the student’s concern in an impartial manner.

     

    Executive Director of Student Success

    National American University

    5301 Mount Rushmore Rd.
    Rapid City, SD 57701

    Phone: (719) 590-8322 | Fax: (605) 394-4849

    studentconcerns@national.edu

  3. The executive director of student success will strive to respond to a student within five (5) business days and will endeavor to resolve the matter in a timely manner. The time to resolution will depend upon the nature of the concern.

  4. The executive director of student success does not possess the authority to render final decisions, but will seek to resolve the matter by facilitating communication among the appropriate persons and departments.

  5. In the event a student feels that the university has not adequately addressed the concern or complaint, the student may contact the appropriate state agency listed below.

Alabama

Alabama Commission on Higher Education

100 North Union Street

Montgomery, AL 36104-3758

Website: https://ache.edu/

Phone: (334) 242-1998

Fax: (334) 242-0268

 

Alabama Community College System

PO Box 302130

Montgomery, AL 36130-2130

Website:  https://www.accs.edu/about-accs/private-school-licensure/

Phone: (334) 293-4650

Alaska

Alaska Commission on Postsecondary Education

P.O. Box 110505

Juneau, AK 99811-0510

Website: https://acpesecure.alaska.gov

Phone: (907) 465-2962

Fax: (907) 465-5316

Email: ACPE@alaska.gov

Arizona

Arizona State Board for Private Postsecondary Education

1400 W. Washington Street

Phoenix, AZ 85007

Website:  https://ppse.az.gov

Phone: (602) 542-5709

Fax: (602) 542-1253

Arkansas

Arkansas Department of Higher Education

423 Main Street, Suite 400

Little Rock, AR 72201

Website: www.adhe.edu

Phone: (501) 371-2000

Email: ADHE_Info@adhe.edu

California

Bureau of Private Postsecondary Education

Street Address:

2535 Capitol Oaks Drive, Suite 400

Sacramento, CA 95833

Mailing Address:

P.O. Box 980818

West Sacramento, CA 95798-0818

Website: www.bppe.ca.gov

Phone: (916) 431-6959; Toll Free: (888) 370-7589 

Fax: (916) 263-1897

Email: bppe@dca.ca.gov

Colorado

Colorado Department of Higher Education

1560 Broadway, Suite 1600

Denver, CO 80202

Website: https://highered.colorado.gov

Phone: (303) 866-2723

Fax: (303) 866-4266

Connecticut

Connecticut Board of Regents for Higher Education

39 Woodland Street

Hartford, CT 06105

Website: www.ctohe.org

Phone: (860) 493-0000

Delaware

Delaware Higher Education Office

John G. Townsend Building

401 Federal Street

Dover, DE 19901

Website: www.doe.k12.de.us

Phone: (302) 735-4000

Fax: (302) 739-4654

Email: dedoe@doe.k12.de.us

Florida

Florida Department of Education

325 W. Gaines Street, Room 1544

Tallahassee, FL 32399-0400

Website: www.fldoe.org

Phone: (850) 245-0505

Fax: (850) 245-9667

Email: Susan.Hood@fldoe.org

Georgia

Nonpublic Postsecondary Education Commission

2082 East Exchange Place, Suite 220

Tucker, GA 30084-5305

Website: www.gnpec.georgia.gov

Phone: (770) 414-3300

Fax: (770) 414-3309

Hawaii

Hawaii State Department of Education

1390 Miller Street

Honolulu, HI 96813

Website: www.hawaiipublicschools.org

Phone: (808) 586-3230

Fax: (808) 586-3234

Idaho

Idaho State Board of Education

Street Address:

650 West State Street, 3rd Floor

Boise, ID 83702

Mailing Address:

P.O. Box 83720

Boise, ID 83720-0037

Website: www.boardofed.idaho.gov

Phone: (208) 334-2270

Fax: (208) 334-2632

Email: board@osbe.idaho.gov

Illinois

Illinois Board of Higher Education

431 East Adams, 2nd Floor

Springfield, IL 62701-1404

Website: www.ibhe.org

Phone: (217) 782-2551

Fax: (217) 782-8548

Indiana

Indiana Commission for Higher Education

101 West Ohio Street, Suite 550

Indianapolis, IN 46204-1984

Website: www.in.gov/che/

Phone: (317) 464-4400

Email: complaints@che.in.gov

Iowa

Iowa College Student Aid Commission

430 East Grand Avenue, FL 3

Des Moines, IA 50309-1920

Website: www.iowacollegeaid.gov

Phone: (515) 725-3400

Fax: (515) 725-3401

Kansas

Board of Regents

1000 SW Jackson Street, Suite 520

Topeka, KS 66612-1368

Website: www.kansasregents.org

Phone: (785) 430-4240

Kentucky

Kentucky Council on Postsecondary Education

1024 Capital Center Drive, Suite 320

Frankfort, KY 40601

Website: cpe.ky.gov

Phone: (502) 573-1555

Fax: (502) 573-1535

Louisiana

Louisiana Board of Regents

Street Address:

1201 N. Third Street, Suite 6-200

Baton Rouge, LA 70802

Mailing Address:

P.O. Box 3677

Baton Rouge, LA 70821-3677

Website: http://regents.louisiana.gov

Phone: (225) 342-7084

Fax: (225) 342-9318 or 6926

Maine

Maine Department of Education

23 State House Station

Augusta, ME 04333-0023

Website: www.maine.gov/doe/home

Phone: (207) 624-6600

Fax: (207) 624-6700

Maryland

Maryland Attorney General

Consumer Protection Division

200 St. Paul St.

Baltimore, MD 21202

Phone: (410) 528-8662; Toll Free (888) 743-0823

Massachusetts

Massachusetts Department of Higher Education

One Ashburton Place, Room 1401

Boston, MA 02108

Website: www.mass.edu

Phone: (617) 994-6950

Fax: (617) 727-0955 or (617) 727-6656

Michigan

Michigan Department of Licensing and Regulatory Affairs

Bureau of Commercial Services, Licensing Division, Private Postsecondary Schools

P.O. Box 30018

Lansing, MI 48909

Website: www.michigan.gov/lara

Phone: (517) 241-9288

Fax: (517) 373-2162

Mississippi

Mississippi Commission on College Accreditation

3825 Ridgewood Road

Jackson, MS 39211-6453

Website: www.mississippi.edu/mcca

Phone: (601) 432-6647

Missouri

Missouri Department of Higher Education and Workforce Development

301 West High Street, Suite 840

Jefferson City, MO 65101

Website: https://dhewd.mo.gov/

Phone: toll free: (573) 751-2361; Toll Free (800) 473-6757

Fax: (573) 751-6635

Montana

Montana University System, Montana Board of Regents

Office of the Commissioner of Higher Education

2500 Broadway Street, P.O. Box 203201

Helena, MT 59620-3201

Website: https://mus.edu/board/

Phone: (406) 444-6570

Fax: (406) 444-1469

Nebraska

Coordinating Commission for Postsecondary Education

Street Address:

140 N. 8th Street, Suite 300

Lincoln, NE 68508

Mailing Address:

P.O. Box 95005

Lincoln, NE 68509-5005

Website: www.ccpe.nebraska.gov

Phone: (402) 471-2847

Fax: (402) 471-2886

Nevada

Nevada Commission on Postsecondary Education

8778 South Maryland Parkway, Suite 115

Las Vegas, NV 89123

Website: cpe.nv.gov

Phone: (702) 486-7330

Fax: (702) 486-7340

New Hampshire

New Hampshire Department of Education

101 Pleasant Street

Concord, NH 03301-3494

Website: www.education.nh.gov

Phone: (603) 271-3494

Fax: (603) 271-1953

Email: lori.temple@doe.nh.gov

New Jersey

New Jersey Secretary of Higher Education

20 West State Street, 4th floor

P.O. Box 542

Trenton, NJ 08625-0542

Website: https://www.state.nj.us/nj/education/

Phone: (609) 292-4310

Fax: (609) 292-7225

New Mexico

New Mexico Higher Education Department

Private Post-Secondary Schools Division

2044 Galisteo Street

Santa Fe, NM 87505-2100

Website: www.hed.state.nm.us/

Phone: (505) 476-8400

Fax: (505) 476-8453

New York

Office of College and University Evaluation

New York State Education Department

89 Washington Avenue

Albany, NY 12234

Website: www.highered.nysed.gov

Phone: (518) 474-2593

Fax: (518) 486-2779

Email: ocueinfo@mail.nysed.gov

North Carolina

North Carolina Community College System

20 West Jones Street

Raleigh, NC 27603

Website: www.nccommunitycolleges.edu/

Phone: (919) 807-7146

Fax: (919) 807-7164

North Dakota

North Dakota Department of Career and Technical Education

State Capitol 15th Floor

600 East Boulevard Avenue, Dept. 270

Bismarck, ND 58505-0610

Website: https://www.cte.nd.gov/

Phone: (701) 328-3180

Fax: (701) 328-1255

Email: cte@nd.gov

Ohio

Ohio State Board of Career Colleges and Schools

30 East Broad Street, Suite 2481

Columbus, OH 43215

Website: https://scr.ohio.gov

Phone: (614) 466-2752

Fax: (614) 466-2219

Email: bpsr@scr.state.oh.us

 

Ohio Board of Regents
30 East Broad Street, 36th Floor
Columbus, OH 43215
Phone: (614) 466-6000

Oklahoma

Oklahoma State Regents for Higher Education

655 Research Parkway, Suite 200

Oklahoma City, OK 73104

Website: www.okhighered.org

Phone: (405) 225-9100

Email: communicationsdepartment@osrhe.edu

 

Oklahoma Board of Private Vocations Schools

3700 N.W. Classen Boulevard, Suite 250

Oklahoma City, OK 73118

Website: http://obpvs.ok.gov

Phone: (405) 528-3370

Pennsylvania

Department of Education, Division of Program Services

333 Market Street

Harrisburg, PA 17126

Website: https://www.education.pa.gov

Phone: (717) 783-6137

Fax: (717) 783-6139

Puerto Rico

Puerto Rico Council on Higher Education

P.O. Box 19900

San Juan, Puerto Rico 00910-1900

Website: www.ce.pr.gov

Phone: (787) 641-7100

Fax: (787) 641-2573

South Carolina

South Carolina Commission on Higher Education

1122 Lady Street, Suite 300

Columbia, SC 29201

Website: www.che.sc.gov

Phone: (803) 737-2260

Fax: (803) 737-2297

South Dakota

Division of Consumer Protection
1302 E Hwy 14, Suite 3
Pierre SD 57501-8501
Phone: (605) 773-4400
Fax: (605) 773-7163
Email: consumerhelp@state.sd.us

Tennessee

Tennessee Higher Education Commission

Division of Postsecondary School Authorization

404 James Robertson Parkway, Suite 1900

Nashville, TN 37243

Website: https://www.tn.gov/thec

Phone: (615) 741-3605

Fax: (615) 532-8845

Texas

Texas Higher Education Coordinating Board

Street Address:

1200 E. Anderson Lane

Austin, TX 78752

Mailing Address:

P.O. Box 12788

Austin, TX 78711-2788

Website: http://www.thecb.state.tx.us

Phone: (512) 427-6101

Email: StudentComplaints@thecb.state.tx.us

Texas Administrative Code: 19 Tex. Admin. Code §§ 1.110 – 1.120

http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Utah

Utah Division of Consumer Protection

160 East 300 South

Salt Lake City, UT 84111

Website: www.consumerprotection.utah.gov

Phone: (801) 530-6601; Toll Free (800) 721-7233

Fax: (801) 530-6001

Email: consumerprotection@utah.gov

Vermont

Vermont Agency of Education

219 North Main Street, Suite 402

Barre, VT 05641

Website: https://education.vermont.gov

Phone: (802) 479-1030

Email: AOE.EdInfo@state.vt.us

Virginia

State Council of Higher Education for Virginia

101 N. 14th Street, 10th Floor, James Monroe Bldg.

Richmond, VA 23219

Website: www.schev.edu

Phone: (804) 225-2600

Fax: (804) 225-2604

Email: communications@schev.edu

Washington

Washington Higher Education Coordinating Board

917 Lakeridge Way SW

Olympia, WA 98502

Website: www.wsac.wa.gov

Phone: (360) 753-7800

Email: info@wsac.wa.gov

West Virginia

West Virginia Higher Education Policy Commission

1018 Kanawha Boulevard East, Suite 700

Charleston, WV 25301-2800

Website: www.wvhepc.com

Phone: (304) 558-4016

Fax: (304) 558-5719

Wyoming

Wyoming Department of Education

Cheyenne Office:

2300 Capitol Avenue

Hathaway Building, 2nd Floor

Cheyenne, WY 82002-0050

Phone: (307) 777-7690

Fax: (307) 777-6234

 

Riverton Office:

320 West Main

Riverton, WY 82501

Phone: (307) 857-9250

Fax: (307) 857-9256

Website: https://edu.wyoming.gov

Accrediting Agency

In the event a student wishes to bring a complaint to the attention of the Higher Learning Commission, the student may contact the Commission at the address listed below.

Higher Learning Commission

230 South LaSalle Street, Suite 7-500

Chicago, IL 60604

(800) 621-7440

Website: www.hlcommission.org