Learner Services

NAU offers a number of programs that are intended to assist students in gaining the optimum benefit from their academic experience.

Advising contacts between students and members of the faculty and the professional staff are also very important in planning and achieving goals for education, careers, and life.


Tutoring services are available by contacting a student services advisor, or through OneStop (https://national.libguides.com/NAU_OneStop_Resource_Center). Students automatically receive 15 free hours of live tutoring through Smarthinking.com available in D2L.

The Math Resource Center, also found in OneStop, provides tutoring support for student’s enrolled in NAU’s math courses.

Technical Support

Technical support is available for students taking online courses. Students experiencing technical problems may access NAU's OneStop website 24/7 for aid with a variety of issues and information of interest.

NAU’s e-mail and Internet resources are provided for the sole use of NAU students, faculty, staff, and administration. E-mail and Internet records are subject to all existing laws (federal, state and local) as well as the university policies and procedures.

Additional Resources

For additional information not found at OneStop, the Uservices team is available via phone (1-800-548-0602) or email (uservices@national.edu) to assist, seven days per week when classes are in session.